PrimShow User Agreement

PrimShow User Agreement

Version: V2.0  
Last Updated: August 8, 2026  
Effective Date: January 25, 2026  

Welcome to PrimShow.

This User Agreement (the “Agreement”) is entered into between you and PRIMSHOW LTD (“we,” “us,” “our,” or “PrimShow”) regarding your download, installation, access to, or use of the PrimShow software, website, account system, membership subscription services, and related features.

Before using PrimShow, please read and fully understand all provisions of this Agreement carefully, especially those relating to service descriptions, software license, membership subscriptions, user responsibilities, data backup, disclaimers, limitations of liability, amendments to this Agreement, and dispute resolution. By downloading, installing, registering, logging in, purchasing, accessing, or continuing to use PrimShow, you acknowledge that you have read, understood, and agreed to be bound by this Agreement.

If you do not agree to any provision of this Agreement, please immediately stop downloading, installing, accessing, or using PrimShow.

1. Definitions

1. “PrimShow” refers to the local media asset management software, desktop client, official website, account system, membership services, online update services, and related features provided by us.

2. “User” or “you” refers to any individual, enterprise, or other organization that downloads, installs, accesses, registers for, logs in to, purchases, or uses PrimShow.

3. “Local Media Files” refers to videos, photos, Live Photos, project files, and other media assets that you import, scan, manage, preview, play, tag, search, export, or process from your local device, disk, folders, or storage media.

4. “Local Data” refers to databases, indexes, caches, thumbnails, keyframes, tags, notes, project configurations, playback records, recognition results, and other data generated or stored locally by PrimShow on your device for the purpose of enabling software features.

5. “Membership Services” refers to features, quotas, benefits, performance capabilities, or premium services provided by PrimShow to users under different subscription plans, including but not limited to Free, Plus, Pro, and Enterprise plans. The specific names, prices, benefits, quotas, and validity periods shall be subject to the information displayed on the purchase page, official website, or within the software.

6. “Subscription” refers to a paid model under which users purchase Membership Services according to the billing cycle and price displayed by PrimShow, and receive corresponding benefits during the valid subscription period.

2. Service Description

1. PrimShow is a software product designed for the management of local videos, photos, and media assets. Its main features include local media import, scanning, previewing, playback, search, tagging, notes, project management, cache management, export, share packages, membership quota management, online updates, and related functions.

2. The core design of PrimShow is local media management. Unless you actively use export, sharing, upload, synchronization, or other features that clearly require online transmission, PrimShow will not upload your original photos, original videos, or Local Media Files by default.

3. PrimShow may generate databases, indexes, caches, thumbnails, keyframes, recognition results, tags, and other auxiliary data on your local device to improve media management, preview, search, loading, playback, and software operation efficiency.

4. PrimShow may provide AI recognition, tag recognition, keyframe analysis, content search, media classification, and other features. Unless otherwise expressly stated on the relevant feature page or separately authorized by you, such processing is performed by default on your local device, and your original photos and videos will not be uploaded by default for AI training.

5. PrimShow may, as required for product development, optimize, adjust, upgrade, or discontinue certain features, interfaces, membership benefits, performance strategies, asset quotas, technical architecture, supported platforms, or service content. We will use reasonable efforts to notify users through the official website, in-software prompts, update notes, or other reasonable methods.

3. Software License

1. Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to download, install, and use PrimShow on devices that you lawfully own or control.

2. This Agreement only grants you the right to use PrimShow and does not transfer to you any ownership, intellectual property rights, or any other rights in or to PrimShow.

3. Without our prior written permission, you may not:

   (1) copy, modify, adapt, translate, rent, lease, sell, transfer, or distribute PrimShow or any component thereof;

   (2) reverse engineer, decompile, disassemble, crack, bypass license verification, bypass membership restrictions, or attempt to extract the source code of PrimShow;

   (3) remove, obscure, or modify any copyright, trademark, rights notice, or other identification contained in PrimShow;

   (4) use plug-ins, scripts, automation tools, cracking patches, illegal license files, or other methods to interfere with the normal operation of PrimShow;

   (5) use PrimShow to develop, train, test, sell, or provide software, services, or products that substantially compete with PrimShow, unless otherwise mandatorily permitted by applicable law;

   (6) engage in any other act that infringes our lawful rights and interests or violates applicable laws and regulations.

4. If you violate this Agreement or applicable laws and regulations, we have the right to restrict, suspend, or terminate your right to use PrimShow and reserve the right to pursue legal liability.

4. Account Registration and Security

1. You may be required to register or log in to a PrimShow account in order to use membership subscriptions, device authorization, benefit synchronization, online updates, customer support, or other related features.

2. You shall ensure that the information you provide when registering or using an account is true, accurate, lawful, and valid, and you shall update such information in a timely manner if it changes.

3. You shall properly safeguard your account, verification codes, password, login credentials, subscription credentials, and device authorization information. You shall be solely responsible for any account losses caused by your voluntary disclosure, improper safekeeping, use of unofficial software, device infection by viruses, or other reasons not attributable to us.

4. Without our consent, you may not sell, rent, transfer, share, lend, or otherwise provide your account, membership benefits, or authorization eligibility to others.

5. If we discover, or have reasonable grounds to believe, that your account involves abnormal login, theft, sharing, cracking, abuse, fraud, violation of this Agreement, or violation of applicable laws and regulations, we have the right to take measures including restricting login, suspending membership benefits, requiring identity verification, freezing the account, or terminating services.

5. Membership Subscription Services

1. PrimShow’s paid services are provided on a subscription basis. The specific subscription plans, prices, billing cycles, functional benefits, asset quotas, device limits, expiration dates, renewal rules, and promotional activities shall be subject to the information displayed on the page at the time of purchase.

2. PrimShow may provide different levels of membership plans, including but not limited to Free, Plus, Pro, and Enterprise. Different plans may vary in terms of asset quotas, import quantities, search capabilities, professional features, batch processing, export capabilities, cache strategies, device authorization, customer support, and other aspects.

3. Subscription services are provided only during the valid subscription period. Upon subscription expiration, cancellation, payment failure, completion of refund, account abnormality, or violation of this Agreement, the relevant membership benefits may be suspended, downgraded, or terminated.

4. If a subscription supports automatic renewal, you shall confirm the automatic renewal rules on the purchase page, payment platform, or subscription management page. You may manage or cancel your subscription according to the methods provided by the relevant platform or PrimShow. Cancellation of a subscription generally does not affect your continued use of the corresponding benefits during the current paid billing period, subject to the rules displayed on the purchase page or by the payment platform.

5. Subscription prices, benefits, quotas, and functional scope may vary depending on region, platform, version, promotional activities, exchange rates, taxes, channel policies, or product adjustments. We have the right to adjust subscription plans based on operational needs, but we will not, without cause, reduce core benefits expressly promised to you during your current paid billing period.

6. If subscription failure, delayed activation, duplicate payment, inability to renew, or inability to cancel a subscription is caused by payment platforms, banks, networks, taxes, exchange rates, app store rules, third-party service failures, or your own operation, you should promptly contact us or the relevant payment platform for assistance.

7. A membership subscription does not mean that you obtain ownership of PrimShow software, trademarks, code, algorithms, database structures, UI design, technical solutions, or any other intellectual property rights.

6. Refund Policy

1. PrimShow’s refund rules shall be subject to the rules displayed on the purchase page, payment channel, app store, third-party payment platform, or official website.

2. If you purchase a subscription through a third-party platform, such as an app store, payment service provider, or other channel, refund requests may need to be submitted according to the rules and procedures of the third-party platform, and we may not be able to directly process or determine the refund outcome.

3. Unless otherwise required by laws and regulations, or expressly stated on the purchase page, activated subscription services, used membership benefits, consumed quotas, and digital services already enjoyed generally do not support refunds without cause.

4. If you are unable to properly use the core membership services you have purchased due to reasons attributable to PrimShow, you may contact us at support@primshow.com, and we will assist based on the specific circumstances.

5. In the event of malicious refunds, fraudulent purchases, stolen payment methods, abnormal transactions, abuse of promotions, repeated account registration to obtain benefits, or similar conduct, we have the right to restrict, suspend, or terminate the relevant account and membership benefits, and reserve the right to pursue liability.

7. User Media Files and Content Responsibility

1. You shall have the corresponding rights or lawful authorization for all Local Media Files and related content that you import, scan, manage, preview, play, tag, search, export, share, or process through PrimShow.

2. You shall ensure that the content you manage or process using PrimShow does not violate applicable laws and regulations and does not infringe any third party’s copyright, portrait rights, privacy rights, reputation rights, trade secrets, trademark rights, or other lawful rights and interests.

3. You may not use PrimShow to engage in any of the following activities:

   (1) creating, storing, distributing, exporting, or sharing illegal or non-compliant content;

   (2) infringing the intellectual property rights, privacy rights, portrait rights, or other lawful rights and interests of others;

   (3) circumventing copyright protection, technical protection measures, or access restrictions;

   (4) processing, copying, or distributing videos, photos, materials, or media assets of others without authorization;

   (5) using PrimShow to engage in fraud, attacks, harassment, invasion of privacy, illegal transactions, or other unlawful activities;

   (6) any other conduct that violates applicable laws and regulations, public order and good morals, or this Agreement.

4. As a local media management tool, PrimShow does not assume responsibility for the legality, accuracy, completeness, ownership, or suitability of the media content that you import, manage, process, export, or share. You shall be solely responsible for any disputes arising from your content, manner of use, or authorization issues.

8. Local Data, Backup, and Deletion Responsibility

1. PrimShow primarily reads, manages, and processes media files on your local device. You understand and agree that the security of Local Media Files, local databases, local indexes, local caches, project files, and related data is closely related to the condition of your device, disk status, system environment, permission settings, third-party software, antivirus software, backup habits, and manner of operation.

2. You shall independently back up important photos, videos, project files, databases, and other important data. We strongly recommend that you back up important data before performing batch import, batch deletion, permanent deletion, cache cleanup, database repair, migration, rebuilding, transcoding, export, or other high-risk operations.

3. PrimShow may provide deletion, removal, cleanup, repair, migration, export, and other functions. Certain operations may affect local projects, databases, caches, indexes, or disk files. Before performing such operations, you should carefully confirm software prompts, file locations, target directories, selected items, and operation types.

4. To the extent permitted by law, we shall not be liable for data loss, damage, overwriting, unreadability, index abnormalities, cache abnormalities, or project abnormalities caused by any of the following:

   (1) your misoperation, incorrect directory selection, accidental deletion of files, or failure to back up data;

   (2) disk failure, file system damage, system crash, power outage, virus, malware, or interference by third-party software;

   (3) your use of unofficial versions, cracked versions, modified versions, or incompatible plug-ins;

   (4) your moving, renaming, deleting, or modifying PrimShow databases, indexes, caches, project files, or media source files on your own;

   (5) operating system permissions, disk permissions, antivirus software, cleanup tools, or security policy restrictions;

   (6) force majeure or other causes beyond our reasonable control.

5. If PrimShow detects database abnormalities, read-only protection, search index abnormalities, or other risks, the software may suspend certain write functions in order to prioritize the protection of local data security. You understand that such protection mechanisms may cause certain editing, importing, tagging, repair, or write operations to become temporarily unavailable.

9. Software Updates and Feature Adjustments

1. To improve security, stability, compatibility, and user experience, PrimShow may provide automatic or manual update services.

2. Software updates may include new features, feature adjustments, error fixes, security patches, performance optimizations, membership benefit adjustments, interface changes, compatibility updates, or discontinuation of old features.

3. You understand and agree that certain updates may be necessary for continued use of PrimShow or specific online services, membership services, account services, subscription verification, payment services, or security features.

4. If you refuse or fail to install updates in a timely manner, certain features may become unavailable, compatibility may decrease, security risks may increase, membership benefits may not be verified, or service experience may be limited.

5. We will use reasonable efforts to maintain the stability of updates, but we do not guarantee that every update will be fully compatible with all devices, system versions, driver environments, disk environments, or third-party software environments.

10. Third-Party Services

1. PrimShow may integrate with or use third-party services, including but not limited to payment services, app stores, account verification, email services, crash logs, analytics, software update distribution, cloud infrastructure, AI models, or open-source components.

2. Third-party services are independently provided by the corresponding third parties and may be subject to their own terms of service, privacy policies, fee rules, refund rules, and data processing rules.

3. With respect to payment failures, subscription abnormalities, network interruptions, data delays, service unavailability, refund disputes, regional restrictions, account restrictions, system compatibility issues, or other losses caused by third-party services, we will provide reasonable assistance where appropriate, but we shall not bear liability for third-party services beyond that required by law.

4. PrimShow may use lawful open-source software, open-source libraries, or third-party components. The rights to such components belong to their respective rights holders and are subject to the applicable open-source licenses or authorization terms.

11. Intellectual Property

1. PrimShow and its related software, code, interfaces, icons, logos, trademarks, names, brands, visual designs, interaction designs, text, technical solutions, database structures, algorithms, feature designs, product architecture, website content, and related materials are protected by copyright law, trademark law, patent law, anti-unfair competition law, and other applicable laws and regulations.

2. Without our or the relevant rights holder’s prior written permission, you may not copy, modify, distribute, display, sell, rent, adapt, reverse engineer, extract, imitate, register, preemptively register, or otherwise use PrimShow’s intellectual property content.

3. “PrimShow,” the PrimShow logo, related product names, feature names, brand identifiers, and other commercial identifiers are trademarks, marks, or rights-related content owned by us or the relevant rights holders. Without permission, you may not use them in any manner that may cause confusion, misidentification, disparagement, or unfair competition.

4. You retain the corresponding rights to media files that you lawfully own or are authorized to use. Use of PrimShow does not transfer ownership of your photos, videos, or other media content to us.

5. If you submit feedback, suggestions, questions, reviews, bug reports, or improvement comments to us, you agree that we may use them to improve PrimShow, develop new features, optimize product experience, or provide services without paying you any fees, provided that we do not thereby acquire ownership of your original media files.

12. Privacy and Personal Information Protection

1. We value user privacy and data security. For information on how we collect, use, store, protect, and process your personal information, please read the PrimShow Privacy Policy.

2. PrimShow will not upload your original photos and original videos by default. Unless you actively use features that clearly require online transmission, or otherwise authorize upload, synchronization, sharing, feedback, customer support troubleshooting, or similar operations, your original media files remain on your local device by default.

3. We will not sell your personal information, will not use your original photos or original videos for advertising, and will not use your original media files for AI model training without your authorization.

4. To provide account services, subscriptions, license verification, online updates, security protection, customer support, troubleshooting, and related services, we may need to process necessary account information, subscription information, device information, software version, log information, or other necessary information. Please refer to the PrimShow Privacy Policy for details.

13. Prohibited Conduct

When using PrimShow, you may not engage in any of the following conduct:

1. violating laws and regulations, public order and good morals, or this Agreement;

2. using PrimShow to process, store, distribute, or share illegal or non-compliant content;

3. infringing the copyright, portrait rights, privacy rights, reputation rights, trademark rights, trade secrets, or other lawful rights and interests of others;

4. cracking, bypassing, or interfering with PrimShow’s license verification, subscription verification, membership restrictions, asset quotas, device limits, or security mechanisms;

5. using unofficial clients, cracking patches, illegal license keys, false accounts, mass registration, automation scripts, or other abnormal methods to use PrimShow;

6. attacking, scanning, interfering with, or damaging the PrimShow website, servers, account system, payment system, update system, or other related services;

7. impersonating PrimShow, us, our employees, partners, or other users;

8. using PrimShow’s name, logo, trademarks, interfaces, promotional materials, or other brand assets without authorization;

9. using PrimShow for activities that violate export control, sanctions, anti-money laundering, data security, cybersecurity, or other applicable laws;

10. any other conduct that may harm PrimShow, other users, third parties, or the public interest.

14. Service Suspension and Termination

1. If you violate this Agreement, applicable laws and regulations, platform rules, or infringe the lawful rights and interests of others, we have the right, depending on the circumstances, to take measures including warnings, feature restrictions, account suspension, suspension of membership benefits, service termination, deletion of illegal information, refusal of refund, and pursuit of legal liability.

2. We may suspend or restrict certain online services due to system maintenance, version updates, server failures, cyberattacks, payment service abnormalities, third-party service abnormalities, policy changes, legal requirements, force majeure, or other reasonable causes.

3. You may stop using PrimShow, or cancel your account, cancel your subscription, or uninstall the software according to the methods we provide. Account cancellation, subscription cancellation, or software uninstallation may cause certain data, benefits, or services to become unavailable.

4. After termination of this Agreement, provisions that by their nature should remain effective, including those relating to intellectual property, user responsibilities, disclaimers, limitations of liability, and dispute resolution, shall remain effective.

15. Disclaimer

1. PrimShow will use reasonable efforts to ensure the stability, security, and availability of the software, but we do not warrant that the software will be completely error-free, uninterrupted, vulnerability-free, or free from compatibility issues, nor do we guarantee that all features will operate properly on all devices, system versions, hardware environments, disk environments, driver environments, or third-party software environments.

2. PrimShow’s search, recognition, tagging, keyframe, classification, preview, transcoding, export, repair, cache management, and other features may be affected by media file formats, encoding, degree of corruption, disk performance, system permissions, hardware performance, third-party components, user operations, and other factors. The relevant results are not guaranteed to be completely accurate, complete, or suitable for your specific purposes.

3. PrimShow does not assume any obligation to review the media content imported, managed, processed, exported, or shared by users. You shall independently determine the legality, ownership, accuracy, and suitability of such content.

4. To the extent permitted by law, we shall not be liable for losses caused by your failure to back up data, misoperation, device failure, disk damage, system abnormalities, interference by third-party software, unofficial versions, cracking behavior, permission restrictions, network failures, payment platform abnormalities, or force majeure.

5. PrimShow may contain third-party websites, services, components, or links. We shall not be liable beyond that required by law for third-party content, service quality, data processing, payment rules, refund rules, or security.

16. Limitation of Liability

1. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, punitive, or consequential damages, loss of profits, loss of goodwill, business interruption, data loss, content damage, cost of substitute services, or other similar losses arising from your use of or inability to use PrimShow.

2. If we are legally required to assume liability due to reasons attributable to PrimShow, to the maximum extent permitted by law, our cumulative liability to you shall not exceed the total subscription fees actually paid by you to PrimShow during the twelve months preceding the event giving rise to liability. If you have not paid any fees, the liability shall be capped at RMB 100.

3. The foregoing limitations of liability do not apply to circumstances where liability cannot be limited or excluded under applicable laws and regulations.

17. Amendments to this Agreement

1. We may amend this Agreement from time to time based on product changes, business adjustments, updates to laws and regulations, regulatory requirements, or operational needs.

2. After this Agreement is updated, we will notify you through the official website, in-software prompts, pop-ups, email, or other reasonable methods. The updated Agreement shall take effect from the date of publication or the effective date stated in the notice.

3. If you do not agree to the updated Agreement, you should stop using PrimShow. Your continued use of PrimShow after the Agreement is updated constitutes your acceptance of the updated Agreement.

4. For material changes, we will use reasonable efforts to notify you in a more prominent manner, such as pop-up confirmation, login prompts, or confirmation before purchase.

18. Use by Minors

1. If you are a minor, you should use PrimShow with the consent and guidance of your guardian.

2. Minors may not purchase subscription services, provide personal information, or perform operations that may incur fees without the consent of their guardian.

3. Guardians shall reasonably supervise minors’ use of PrimShow and bear corresponding responsibility.

19. Export Control and Compliant Use

1. You undertake not to use PrimShow for any activity that violates applicable export control, sanctions, cybersecurity, data security, intellectual property protection, anti-money laundering, counter-terrorist financing, or other applicable laws and regulations.

2. You may not download, purchase, use, transfer, or provide PrimShow in any region, to any entity, or for any purpose prohibited by applicable laws and regulations.

20. Governing Law and Dispute Resolution

1. The formation, effectiveness, performance, interpretation, and dispute resolution of this Agreement shall be governed by the laws of the Mainland People’s Republic of China, excluding its conflict of law rules.

2. Any dispute arising from this Agreement or the PrimShow services shall first be resolved by the parties through friendly negotiation.

3. If negotiation fails, either party may file a lawsuit with the people’s court having jurisdiction over the domicile of PRIMSHOW LTD.

4. If the mandatory laws of your jurisdiction grant you consumer rights that cannot be excluded by this Agreement, this Agreement shall not affect such rights lawfully enjoyed by you.

21. Contact Us

If you have any questions, comments, or complaints regarding this Agreement, PrimShow services, your account, subscriptions, refunds, data security, or other matters, please contact us at:

Email: support@primshow.com

We will process and respond to your request within a reasonable period after receiving it.

22. Miscellaneous

1. The headings in this Agreement are for convenience of reading only and shall not affect the meaning or interpretation of any provision.

2. If any provision of this Agreement is deemed invalid, unlawful, or unenforceable, the validity of the remaining provisions shall not be affected.

3. Our failure or delay in exercising any right under this Agreement shall not be deemed a waiver of such right.

4. The Simplified Chinese version of this Agreement is the primary version. In the event of any discrepancy between different language versions, the Simplified Chinese version shall prevail, unless otherwise mandatorily required by applicable law.

5. This Agreement constitutes the entire agreement between you and us regarding your use of PrimShow and supersedes any prior oral or written agreements between the parties regarding the relevant matters.

PRIMSHOW LTD